Shipping
Hospitality Products uses a number of couriers as well as Australia Post to ensure the most effective delivery of your order anywhere in Australia. Delivery time is usually from 5 to 10 working days from the date of payment depending on stock availability and your location.
We are a wholesale supplier - dispatch is usually 5 to 10 working days, however we are unable to guarantee delivery estimates.
When you enter your delivery address ensure it is correct as parcels which are returned to us as undeliverable will incur a re-dispatch fee. Freight charges paid on the original dispatch are not refundable under any circumstances.
If any goods you order are not in stock or there is likely to be any delay we will inform you immediately by email.
The following charges are our standard Delivery Rates. In some cases delivery rates may be higher where items in your order are very bulky or heavy or being delivered to a remote location. We reserve the right to alter any freight charges but will not dispatch goods without your acceptance of any such changes.We will contact you for confirmation before we process any payment for your order.
| Location | Under $200 | $200 to $499 | $500 to $999 | Over $1000 | ||
|---|---|---|---|---|---|---|
| New South Wales & ACT | ||||||
| Metro | $25.00 | $25.00 | $30.00 | $30.00 | ||
| Regional | $25.00 | $30.00 | $40.00 | $40.00 | ||
| Victoria | ||||||
| Metro | $25.00 | $25.00 | $30.00 | $40.00 | ||
| Regional | $25.00 | $30.00 | $40.00 | $50.00 | ||
| Queensland | ||||||
| Metro | $20.00 | $20.00 | $25.00 | $35.00 | ||
| Regional | $25.00 | $30.00 | $35.00 | $50.00 | ||
| South Australia | ||||||
| Metro | $25.00 | $30.00 | $35.00 | $45.00 | ||
| Regional | $30.00 | $35.00 | $45.00 | $50.00 | ||
| Western Australia & Northern Territory | ||||||
| Metro | $25.00 | $35.00 | $50.00 | $60.00 | ||
| Regional | $40.00 | $45.00 | $60.00 | $70.00 | ||
| Tasmania | ||||||
| All Areas | $30.00 | $45.00 | $50.00 | $70.00 | ||
| # These rates are excluding GST and apply to mainland Australia. We reserve the right to change our shipping fee should unforseen issues arise. In the event of unusual shipping we will contact you directly. | ||||||
Returns
With the best of intentions we understand that goods sometimes arrive in less than perfect condition. If you are not 100% happy with the condition of your order please contact us immediately.
We will be happy to authorise a return of unused goods as long as we are informed within a week of delivery. A replacement item will be dispatched as quickly as possible, or a refund should this be impossible, as we do not guarantee replacement of damaged goods
We will replace any undamaged item within 7 days of purchase as long as the product is returned in its original condition including its packaging and is accompanied by proof of purchase in the form of a tax invoice and/or packing slip. In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you. Please also note that return of goods will attract a 20% restocking fee based on the original purchase price.
Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned at the customer's own cost and risk.
Returned goods should be sent to the following address:
Hospitality Products
Unit 12, 4 Computer Rd
Yatala QLD 4207
